Piano with Norbert – Lesson Cancellation & Attendance Policy

At Piano with Norbert, your musical growth is my priority. Consistency and commitment are key to progress at the piano, and these policies ensure that both your time and mine are respected.

Lesson Cancellations & Rescheduling

• 24-hour notice is required for all lesson cancellations.

• Cancellations made less than 24 hours in advance will be charged in full and cannot be rescheduled.

• With proper notice, a lesson may be rescheduled within the same calendar month, subject to availability. If no suitable time is available, the lesson is considered forfeited.

No-Shows

• If a student does not show up for a scheduled lesson without notice, the lesson is charged in full and cannot be rescheduled.

Teacher Cancellations

• In the rare event that I must cancel a lesson, a make-up lesson will be scheduled at a mutually convenient time, or a credit will be applied to the following month’s tuition (for weekly students) or toward the next booking (for hourly students).

Illness Policy

• If a student is unwell, please notify me as soon as possible. The 24-hour cancellation policy still applies.

• Online lessons are always available as an alternative if the student is too ill to travel but well enough to play from home.

Holidays & Vacations

• Piano with Norbert follows a yearly studio calendar. Lessons falling on major holidays will either be rescheduled or skipped, with tuition adjusted accordingly.

• Students are encouraged to provide advance notice of any extended absences (e.g., vacations).

Tuition & Commitment

• Weekly Students (Preferred Option): Tuition is paid monthly and reserves your consistent weekly lesson time. This time is set aside just for you and cannot be offered to another student, which is why missed lessons are not refundable. Regular attendance ensures steady progress and makes the most of your investment in piano study.

• Hourly Students (Flexible Option): For students who prefer not to commit to a weekly lesson time, lessons may be booked on an hourly, pay-as-you-go basis. These lessons are scheduled individually and are not guaranteed week-to-week. Regular weekly students have scheduling priority, and the same 24-hour cancellation policy applies.

  📌 In summary: Lessons must be cancelled at least 24 hours in advance to qualify for rescheduling. Weekly students reserve a guaranteed time through monthly tuition, while hourly students book flexibly as availability allows. Same-day cancellations and no-shows are charged in full